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Shipping Policy

All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!

To estimate when you can expect your order, please refer to the time frame below:


Unit: business days
ProductProduction TimeShipping Time
Apparel1 - 3 days5 - 10 days
Mug2 - 5 days5 - 10 days
Doormat5 - 7 days5 - 10 days
Ornament1 - 3 days5 - 10 days
Pillow
5 - 7 days5 - 10 days
Fleece Blanket
2 - 5 days5 - 10 days
Poster1 - 3 days5 - 10 days
Canvas2 - 4 days5 - 10 days
Garden Decor5 - 7 days5 - 10 days
Folded Card/ Flat card
2 - 4 days5 - 10 days
Tumbler9 - 11 days10 - 15 days
Phone Case
9 - 11 days10 - 15 days
Candle Holder
9 - 11 days10 - 15 days
Others5 - 10 days10 - 15 days
 
   Please note:
  1. The above time frame is only applied for orders to the US with standard shipping methods.
  2. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
  3. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
  4. For order including Canvas/ Poster/ Metal Sign: Cannot be delivered to PO Box. Product will be shipped separately to ensure safe delivery. Free shipping policies are not applied.
  5. Pillow products: only available in US
  6. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Pawfect Custom and if you have any questions, please don't hesitate to contact us via:  support@pawfectcustom.com